FAQ
Frequently asked questions
Everything you need to know before you order. Don't see your question here? Reach out and we'll get back to you.
Shipping
All of our items are made to order, so your order goes into production as soon as you place it. Please allow 3 to 5 business days for production, plus shipping time via USPS once it leaves our hands.
We ship all orders through USPS. Shipping costs are calculated at checkout based on your location and the size of your order. Please note that once USPS has your package, delivery is in their hands. We are not able to control or guarantee delivery times after the package has been picked up.
Yes! We ship worldwide through USPS. International shipping costs and estimated delivery times will be calculated at checkout. Please keep in mind that once your package is in USPS's hands we have no control over delivery from that point forward. International orders may also be subject to customs fees or import duties depending on your country, which are the responsibility of the buyer.
Customization
Most of our items let you choose your own colors at checkout. Just pick the combination you want and we'll print it exactly that way. Each piece is made fresh for your order, so what you choose is what you get.
Sometimes, yes! We love a good challenge. Reach out to us through our contact form, on Facebook, or via Etsy and tell us what you have in mind. We'll let you know if it's something we can make happen.
We don't offer digital previews for standard orders, but if you have specific questions about how a color combination will look, just ask us before you order and we'll do our best to help.
Returns and exchanges
Because every item is made to order specifically for you, we are not able to accept returns or exchanges. We encourage you to review your order carefully before placing it and reach out with any questions beforehand.
If your item arrives damaged, please contact us right away with a photo of the damage and your order details. We will do our best to make it right.
Still have a question? We're happy to help.
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